30-Day Money-Back Guarantee.

Our 30-day guarantee.

This policy applies to eligible products purchased directly from Oak Buck Leather Goods. Please contact us before mailing anything so we can confirm eligibility and provide return instructions.

Eligible returns.

Returned items must include proof of purchase and be unused, uncarried, unaltered, and in their original packaging with all included components. You may handle a piece as reasonably necessary to inspect it, but loading it with cards or cash, carrying it, conditioning it, or otherwise putting it into service counts as use.

Full-grain leather naturally varies in grain, color, and markings. These characteristics are part of the material, not defects. Leather also begins recording wear quickly, so items showing stretching, card impressions, scratches from use, stains, odors, moisture, or applied products may not qualify for a return.

Items that cannot be returned.

• Personalized, monogrammed, custom, or made-to-order pieces
• Gift cards and items clearly marked final sale
• Products purchased from another retailer
• Items damaged through use, accident, neglect, unauthorized repair, or alteration

If an item arrives damaged, defective, or different from what you ordered, contact us promptly. We will evaluate it separately from a preference-based return.

Return shipping.

For preference-based returns, the customer is responsible for return shipping. Use a trackable service and keep the receipt until the return is complete; Oak Buck is not responsible for a parcel before it reaches us.

If Oak Buck sent the wrong item or confirms that it arrived damaged or defective, we will provide appropriate return-shipping instructions. Original shipping charges, expedited-service fees, international duties, brokerage fees, and currency-conversion charges are not refundable unless the return resulted from our error.

Refund timing.

We will inspect the returned piece and notify you of approval or any issue. Approved refunds include the eligible merchandise price and applicable sales tax, less discounts, and are sent to the original payment method—typically within five business days after inspection. Your bank or card issuer may need an additional 5–10 business days to post the credit.

Exchanges and gifts.

Because our inventory is produced in small batches, exchanges depend on availability. The simplest option is often to return the eligible item and place a new order. We cannot reserve a replacement until the return is approved.

Refunds for gifts are normally issued to the original payment method. Contact us before returning a gift so we can discuss available options.

Start a return.

Email support@oakbuckleather.com or use our contact form. Include your name, order number, the item, reason for the return, and photographs if it arrived damaged or incorrect. Returns sent without authorization may be delayed or refused.

For craftsmanship concerns that appear after use, review our Limited Lifetime Craftsmanship Warranty.